Online feedback

To enable us to monitor the quality of patient transport provided by NSL Care Services, we would be very grateful if you could complete the short questionnaire. Please fill in this form and click the Submit button at the bottom.
 

Arrival - Did you arrive:

Between 5 - 45 minutes before to your appointment

More than 45 minutes before your appointment

At the time of your appointment

Late for your appointment by more than 15 minutes

Not applicable










Departure - Did you leave:

Without having to wait at all

After a short wait of 5 - 45 minutes

After a long wait of more than 45 minutes

Not applicable









If you had to wait, did you receive an explanation for the wait?

Yes, completely

Yes, to some extent

No

Don't know/can't remember

Not applicable










During your journey did you find the NSL Care Services transport staff reassuring?

Yes, definitely

Yes, to some extent

No

Don't know/can't remember

Not applicable










During your journey did NSL Care Services Transport staff treat you with respect and dignity?

Yes, completely

Yes, to some extent

No

Don't know/can't remember

Not applicable










During your journey did NSL Care Services Transport staff ensure that you were comfortable and welcome?

Yes, completely

Yes, to some extent

No

Don't know/can't remember

Not applicable










Was the vehicle used for your journey comfortable and clean?

Yes, completely

Yes, to some extent

No

Don't know/can't remember

Not applicable










And finally:



If you would like NSL Care Services to contact you with regard to any aspect of your journey, please provide your name and contact details below, these details will not be used for any other purposes.