The History of NSL Care Services
NSL Care Services started life as a local taxi firm in the early 1990s in Shropshire.
During this decade a market evolved supporting NHS Ambulances because they were under pressure to provide better services at the same time as reducing costs and focusing on Blue-light work. Increasingly hospitals found that services were better than those provided by NHS Ambulances. This was the opportunity for private sector patient transfer services(PTS) and the birth of a new brand name, Patient First.
It quickly became apparent that the services that Patient First could provide were significantly more flexible and responsive to the needs of the local hospitals; this realisation prompted us to market our services directly to the local NHS Trusts and deal directly with the relevant managers within these organisations.
In a relatively short space of time this led to the wholesale tendering of all patient transfers in Shropshire. As a result specifications were drawn up and the services were put out on competitive tender. Patient First won its first major contracts and now all transport contracts for Shropshire NHS Trusts are provided by NSL Care Services, giving us local exclusivity.
During the early years the business also found a market providing transport services to local councils. These services include transporting the elderly and infirm, severely disable children and the mentally challenged to and from hundreds of different locations and events and particularly day care centres
In 2010 NSL, the leading transport and related services outsourcing business, announced that it had acquired the business and assets of Patient First, with the intention to significantly invest and build on the excellent business that had been created. NSL prides itself on providing high quality complex services in highly regulated environments, so the Patient First acquisition is an excellent fit in the wider NSL business.
And that investment has already started with a comprehensive programme to replace and expand the Patient First fleet of ambulances, including new bariatric ambulances capable of transporting patients up to 75 stone.